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Desktop/Business Analyst

Posted:

  • Category Ancillary Services
  • Department I.T.
  • Schedule Full-Time

Job Description

  • Interface regularly and effectively with ticket submitters as well as regular rounding with hospital departments - Maintain, analyze, and fix computer systems, hardware, printers, and computer peripherals.
  • Troubleshoot end-users issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to connectivity/network related issues.
  • Facilitate user account management by handling onboarding, change, and departure processes.
  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards.
  • Understand concepts related to networks, servers, PCs, databases, hosted cloud systems, remote workforce environments, etc.
  • Software utilized in the hospital environment:
    • Mircrosoft systems infrastructure - servers and desktops
    • Citrix remote user access and virtual desktops
    • Watch Directory FTP Software
    • Dragon Medical One transcription software
    • Rocky Mountain Tumor Registry
    • Allscripts Paragon Acute Clinical Software
    • Allscripts PRO/Practice Manager Software
    • Kronos Timekeeping software (moving to ADP)
    • Netsmart Hospice EMR
    • InterQual evidence-based clinical decision support software
    • Quick Charge - POS system support software

Qualifications

  • Proof of COVID-19 vaccination
  • Excellent communication skills.
  • Ability to be self-directed in a fast-paced environment.
  • Comprehensive knowledge of Microsoft Windows 10
  • Solid understanding of Active Directory
  • Able to support Microsoft Exchange

Comments

This position is with Allscripts Corporation. We offer a robust benefits package.

Please submit your application at:

https://careers.allscripts.com/jobs-us/?gh_jid=5070647003