Job Description
- Interface regularly and effectively with ticket submitters as well as regular
rounding with hospital departments - Maintain, analyze, and fix computer
systems, hardware, printers, and computer peripherals.
- Troubleshoot end-users issues: Provide root-cause analysis on various web
and mobile applications; handle escalated tickets relating to connectivity/network
related issues.
- Facilitate user account management by handling onboarding, change, and
departure processes.
- Meet and exceed SLA standards: Close tickets in a timely manner, while
upholding customer service standards.
- Understand concepts related to networks, servers, PCs, databases, hosted
cloud systems, remote workforce environments, etc.
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Software utilized in the hospital environment:
- Mircrosoft systems infrastructure - servers and desktops
- Citrix remote user access and virtual desktops
- Watch Directory FTP Software
- Dragon Medical One transcription software
- Rocky Mountain Tumor Registry
- Allscripts Paragon Acute Clinical Software
- Allscripts PRO/Practice Manager Software
- Kronos Timekeeping software (moving to ADP)
- Netsmart Hospice EMR
- InterQual evidence-based clinical decision support software
- Quick Charge - POS system support software
Qualifications
- Proof of COVID-19 vaccination
- Excellent communication skills.
- Ability to be self-directed in a fast-paced environment.
- Comprehensive knowledge of Microsoft Windows 10
- Solid understanding of Active Directory
- Able to support Microsoft Exchange