Job Description
This role will be responsible as the receptionist for the Lohano Center
of Advanced Medicine, which covers both Oncology and Endocrinology.
- Provides indirect patient care in the office/clinic setting.
- Greets and registers patients.
- Obtains and verifies accurate patient identification & demographic
data to confirm or update the patient's record while maintaining confidentiality
of information.
- Is responsible for completing eligibility of insurances presented and possibly
offering some financial counseling as well as conducting point of service
collections.
- Is responsible for completing registration for all admission processes
while providing customer service in person and via phone.
- Performs clerical duties.
- Meets the communication needs of the patient/family, office/clinic staff
and the medical staff.
- Participates in performance improvement activities.
Qualifications
- High school graduate or equivalent.
- One year experience in office setting or hospital setting.
- Excellent customer service and clerical experience a must.
- Must be able to multitask while being detail-oriented, organized time management
skills and efficient.
- Computer skills with at least 40 wpm.
- Experience with billing and insurance preferred.
- Strong communication skills, computer knowledge and phone skills
- Needs to be able to speak fluent English; second language a plus.